ERD cares for you and we are happy to provide the BEST SERVICE once we receive your information.
Now, let’s get your issue sorted for you.
Raise your request as per below mentioned contact details –
Please raise your concern within 7 days from the date of delivery, if you’ve received damaged or wrong product. We will process the replacement accordingly.
After receiving your query, we need 2 working days to review your Replacement request.
Once our team reviews your replacement request, our courier partner will pick up the delivered product.
After we receive the product, product will be reviewed against the claim initiated. Also, product replacement depends on stock availability, however, if we are out of stock then money will be refunded to your account.
How replacement is processed?
Once we receive a replacement request, pickup will be arranged and our courier partners will pick up the product within 5 business days. The product will be brought back to our warehouse where our quality control team checks the quality and the issue. Once the quality team gives the green signal, a replacement is initiated.
These conditions apply to replace a product:
Wrong product delivered, Damaged product – Physical damage / Manufacturing defect, Missing product
Please note, the entire process will take 2 weeks after the replacement product is picked up from your location.